Frequently Asked Questions
Everything you need to know about your Zoe Sydney shopping experience.
How long does shipping take?
Standard shipping within Australia typically takes 3-5 business days, while international orders may take 7-14 business days depending on your location and customs processing.
What is your return policy?
We offer a 30-day return policy for all unworn items in their original packaging with tags attached. Please note that sale items are eligible for store credit only.
How do I find my correct size?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and buy-now-pay-later options like Afterpay and Klarna.
Can I change or cancel my order after it's placed?
To ensure fast delivery, we process orders quickly. You can change or cancel your order within 1 hour of placement by contacting our customer support team.
Are your materials sustainably sourced?
At Zoe Sydney, we prioritize quality and ethics. We work closely with our manufacturers to source high-quality fabrics that are durable and produced under fair labor conditions.